What’s your experience collaborating with sales?

Did you ever have sales, support, or other departments providing you with user comments? Did you ever think “I need to remember this”? At Sendcloud, designers are often swamped with user feedback (and it’s honestly great) . One day, tired of losing precious information through Slack or Emails, we came up with the idea of creating a user feedback repository. Essentially, we created a place where we could gather and tag user feedback incoming from different sources, from colleagues to NPS scores. To make sure we would not have to do too much manual work, we created a # feedback channel on Slack and asked our colleagues to share customers’ feedback directly in that channel. This did not only stimulate many people to contribute to the cause of making our platform more user-centered but also created more transparency on where the comments were coming from and from which target audience. Finally, all the comments are gathered in an application called EnjoyHQ, that not only provides an integration with Slack but also integrates with NPS tools and Hubspot. Our UX designers recently wrote about this and posed the question on medium: https://medium.com/sendcloud-engineering/how-to-conduct-ux-research-in-a-team-of-two-ce0e2a2ff73b