What’s the difference between Heuristic Review and Journey Mapping
HR has been around for a while. JM is relatively new. But I wonder if JM is just a glorified, more encompassing HR.
I can think of a few differences:
- HR can be about a page, one task while using a product, but JM includes steps before and after using that product.
- HR doesn't include user thoughts, emotions. JM does.
Anything else?
Thanks!
Lu