The following steps breakdown the processes for a complete UX plan:
Stakeholder Interviews. One-on-one meetings with stakeholders to identify business and product/service goals and strategies.
Requirements Documentation. Prepare requirements documentation for design and development of Site.
Personas. Create personas to determine user type and use case scenarios to establish goals that will enhance the users experience with the Site.
Competitive Analysis. Determine strengths and weaknesses, hierarchy, industry standards, any must haves, and to see how others are creating solutions.
Feature Sets. Prioritize features and functionality of site. Create a mental model of a users experience of the Site.
Experiential Maps. Create user process flows based on how Users will interact with Site.
Wireframes. Determine user interface with story boards and rapid prototyping.
User Testing/Research. Complete user testing/research to determine any holes or flaws that were overlooked.
Pivoting. Reiterating to improve Site performance