Designing conversations for bots and AI
By now, most designers have either interacted with a chatbot or been asked to create one for a client. We obsess over the details once our bot has come into being. More than anything, we emphasize to ourselves — and to our clients — how hard we work to create a human-like experience. More often than not, we begin anthropomorphizing it after we’ve named the thing and started writing its script.
Calculating the True Requirements for Content Staffing
Effective content takes time. If an organization skimps on this time, the content will suffer. And it is that content about its core work – the products, services, programs, resources, information, and tools — that provide its core value to its audiences, and its very existence. Therefore, it is critical for executives to understand that sacrificing a relatively small investment in content will result in a substantial reduction in the organization’s ability to meet its audiences’ needs and its business goals.
The Impact of Voice in UX Design: And what to do about it
For consumers, the continuing growth of voice UX is undoubtedly a welcome development – as evidenced by the proliferation of platforms and devices integrating the tech, and the increasing number of people getting acclimated to using voice. But for web and application designers, voice interaction represents, perhaps, the biggest UX challenge since the dawn of the touchscreen age.