Impact of tool/app design on user error
I am looking for papers and publications regarding correlation between tool/app/UI design/quality and end-user error. I had trouble finding any meaningful info regarding this topic - maybe due to EN not being my first language. Any pointers to reliable research/statistical data would be great. Preferrable w/o paywalls.
Since I'm not familiar with this SE I would like to ask experienced users to correct used tags if necessary.