Heuristic evaluation: user control and freedom for long-winded undo
Is the "user control and freedom" heuristic violated if an "exit" option from an unwanted state is available, but the user has to put a lot of extra effort into exiting?
For example, in an e-commerce website, a user added a particular item with a quantity of 20; there is no delete or remove function available in the cart and the user cannot remove the item in a single click. To remove the item, the user has to click a minus button multiple times.
Does this violate the user control and freedom heuristic?