Friendly, Frictionless Work: Best Practices For Enterprise Messaging UX, From Slack

Creating good user experiences for apps inside messaging platforms poses a relatively new design challenge. When moving from desktop web to mobile interfaces, developers have had to rethink interaction design to work around a constrained screen size, a new set of input gestures and unreliable network connections.

Like our tiny touchscreens, messaging platforms also shake up the types of input that apps can accept, change designers’ canvas size, and demand a different set of assumptions about how users communicate.

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