Feedback form placement

Intro: I am working on a software which is a video consultation platform between brokers and his customers. The problem is where to include the feedback form.

A broker is in a consultation with a client. Problems arise with this. You try to fix the problems a few times by turning the audio and screen sharing on and off. Reloads don't help either.

Neither the screen sharing nor the audio work properly and so the broker decides to call the customer. Since screen sharing does not work during the phone call either, the broker switches to an alternative application. So he is not wasting too much time in the stress and offering the customer the best possible service. Therefore, during the call with the customer, he exits the software as soon as possible in order to start the alternative application.

The broker does not have the time or the desire to fill out the feedback form at the moment.