Cutting down on no shows and drop outs
Recruiting for user research is by far the hardest part of the UX job.
Lately however I've been having a particular nightmare with this.
-Many participants sign up then I just never hear from them in response to my follow up mail to setup the logistics.
-Some sign up, are communicative at first, and then go quiet and don't show up.
-Some don't read what the research session is about. They expect a simple phone call and either can't or are unwilling to share their screen for one reason or another.
The obvious answers are simple ones of higher incentives and better communications to outline what will be involved. But is there anything else that can be done to cut down on these false alarms?
Even on the communication side, how can a balance be reached between saying too much and overwhelming potential users with how complicated it all seems with making them fully informed?