Should an open accordion section be hidden when the user clicks on another section?

I’m designing for an enterprise-level software. The software is a repository for different departments to store their files. The content types are Dashboard and Reports but inherently both of them are PDF files. (I know this is confusing, …
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Is it correct to have categories as filters?

I am currently working on an internal search application where users will be able to search within the repository. We have categories and authors for segregating different documents. There can be different filters once I change the tabs as…
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Is there a difference between Experience Design(XD) and UX design

Going through various sources, I am getting that UX designing is a perspective limited to designing services and products as per audience and Experience design holds more artistic temperament for implementing imagination without a specific…
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How to deal with many subpages in an Android app?

I’m currently developing an Android app which has already plenty of pages in its navigation, so I don’t want to add much more to it.
Now I have a page, let’s call it marketplace. The marketplace had many different market stands with diffe…
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Survey structure for Live Chat Transfer between Agents

I’m developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents.
However, I have two types of Agents, for dealing with different queries, and a person engaging in the Chat may be t…
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Tray Icon application with pops up alerts

I am coding a Tray Icon application in Java – it runs in the background & polls a server. On receiving a particular message from the server the application pops up an alert from the Tray Icon. The Alert contains a summary of the messag…
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What’s the best way to set up SUM or UX KPIs for a long-term project?

I’m working on a long-term expert level industrial software as a lead UX designer. We would like to implement and measure a set of key performance indicators (KPIs) for overall UX quality or SUM.
What’s the best way to go about this? Can…
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Survey incentives

Not sure if UX is the right place for this, but it is partly a behavioral economics question so I hope I’m in a reasonable place.
For a survey prize draw, has there been any research done to assess whether, everything else being equal, a…
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Should tags be inside or outside the input field

So tagging inputs are pretty common but there are generally 2 different approaches I see for displaying the tags:
The tags are below the input outside of the type-able space:
The tags are inside the input:
Now from a developer s…
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Category filter using checkbox, tag or most popular?

I’m in the process of creating a filter system for the category of restaurants. This category list can consist of dozens of items, while each restaurant can have only 3 categories. So if users selects at least one of the 3 categories, this…