How to address a user in an email?

We would like to send users of our service an email after they have availed our service. We get the bookings through online website or through offline medium. We have the users name ( just first name or full name) and the email. But, we wo…
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Form Field Shape & Usability/Conversion Rates – Boxes vs Material Design Lines

I was wondering if there has been any usability research on the shape of form fields. I’m mainly interested if using the line form field popularized in material design introduces any usability issues.
My gut tells me older, less savvy u…
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"Link", "Alias" or "Create shortcut" in WP Media Library

Introduction
Here you can see a folder structure within a media library (Wordpress). Now, I want to make it very userfriendly to make it possible, that a file can be in multiple folders. The user should know, that the files are not dire…
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Ask user to check categories of an item and then display category-specific options

Problem
In my Web application I have a form in which the user must fill some information about a generic item, let’s say a car. Between all the standard information (name, description etc) I am asking the user to check the categories of w…
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Do negative words impact UX?

I’m interested to know if using negative words impacts the UX.
Let’s say you have a headline for your website. Should you consider "We can help you" instead of "We solve problems" because the word "problems" i…
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Usage of emojis as compared to stickers

The rise and uptake of IM applications has created some interesting ways for users to communicate with each other, with the emergence/popularity of emojis (which could be said to be an evolution of the emoticons) and stickers being the two…
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Complex channel based navigation modal

The application I am re-designing has a channel management modal for managing its customers. The admin hierarchy is as follows:
My Company Admins
Channel Admins
Resellers Admins
Customer Admins
End Users
Each Admin can access and man…
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Terminology: Long press or Touch & hold?

I’ve seen both versions used in Android. What do you think is the best term to use? I’ve also heard people to use “Long click”, “Long touch” & “Long tap” but I personally don’t like any of those. It would be nice to finally get some st…
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How can I improve add entry tab?

I’m making a UX/UI for Telenor software that we are developing as summer project. How to do the navigation/controls for this Software style:
I’m stuck on how best to do the Add Entry for this tab.
The Problem is: We are using scroll pane…
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Is it always bad to force users to click to show them your products?

Let me explain. Suppose you have a a lot of products (they might be physical goodies or not – like courses). Here you have some options to display your products:
You can create a very long list in your home page to display all your prod…