Survey structure for Live Chat Transfer between Agents
I’m developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents.
However, I have two types of Agents, for dealing with different queries, and a person engaging in the Chat may be t…
Tray Icon application with pops up alerts
I am coding a Tray Icon application in Java – it runs in the background & polls a server. On receiving a particular message from the server the application pops up an alert from the Tray Icon. The Alert contains a summary of the messag…
What’s the best way to set up SUM or UX KPIs for a long-term project?
I’m working on a long-term expert level industrial software as a lead UX designer. We would like to implement and measure a set of key performance indicators (KPIs) for overall UX quality or SUM.
What’s the best way to go about this? Can…
Survey incentives
Not sure if UX is the right place for this, but it is partly a behavioral economics question so I hope I’m in a reasonable place.
For a survey prize draw, has there been any research done to assess whether, everything else being equal, a…
Should tags be inside or outside the input field
So tagging inputs are pretty common but there are generally 2 different approaches I see for displaying the tags:
The tags are below the input outside of the type-able space:
The tags are inside the input:
Now from a developer s…
Category filter using checkbox, tag or most popular?
I’m in the process of creating a filter system for the category of restaurants. This category list can consist of dozens of items, while each restaurant can have only 3 categories. So if users selects at least one of the 3 categories, this…
Need suggestion in UX design
Now working on Project related to form builder (form editor)…
1. How the user expect the flow ?
2. What kind of editor user may like ? eg: Drag and drop or click to create.
Advance Thanks for Ur reply…
Mobile friendly master detail data entering
I am building a page that has to be mobile friendly. This page will have a lot of master detail data and I was wondering what the best practice is. I found a lot of articles on the web but they give, I would like to call them, abstract gui…
Overlay Vs dedicated page or separate section within the page?
Context
We have this situation where we need to display additional information about products that users has selected.
The page in question is the page that houses the products, each product is displayed in a tile with some basic inform…
Where should the icon to the mobile menu be placed?
I had a client bring up a good point recently about a mobile menu, specifically where should the “hamburger” icon be placed?
In looking at sites you see it in three common places, top right, top left or wherever the menu appeared on the …