Do spinner-based date pickers on iOS & Android detract from the user’s experience?
Generally speaking, the rule of thumb on mobile devices is to follow the platform conventions, and that native controls are almost always better than custom UIs. However, I’m at a loss as to whether the spinner-based date pi…
Drawing users’ attention to unrecoverable actions?
We’re working on an internal business app, and throughout the process the users have been very involved in all aspects of the design. They have explained their workflow, terminology, etc. and the app models that as closely as possible, with their input at every step.
Most actions in the app can be undone, but there’s one action that (per the users’ instructions) can’t be undone without going into the database and manually changing data. In order to confirm this action, the user has to click “yes” on a modal alert. Alerts are used very rarely in the app; there’s only one other action that will bring about an alert. Neither action is performed very frequently.
However, the users are still somehow occasionally clicking on the wrong action and confirming their choice in the alert (presumably ignoring the text on it). What’s the best way to remedy this?
The text in the alert is a bit long, so we’re looking at making it shorter and more to the point, and maybe renaming the buttons so they aren’t just yes/no, but we don’t know if that’s enough. Is there some other way to draw the users’ attention and make them really realize what they’re doing? Are there proven ways to reduce errors like this?
Our ultimate solution:
For now, we’re focusing on changing the text and appearance of the alert dialog, as per Matt Lavoie’s and André’s answers. We made the text shorter and more to the point, added a caution icon and a clear statement that the action can’t be undone, and changed the buttons to say what they’ll do and not just yes/no.
We also changed the text on the button that launches the action to be red and in caps (all the other button texts are in black and just first letter capitalized).
Finally we made the entire background of the app go bright red when the alert dialog comes up. It’s quite jarring, so the users should definitely notice it.
We mentioned the changes we’re making to the users, and they were totally in favor of it. If these aren’t sufficient we’ll add additional input requirements to the alert, as in Andrew Leach’s and JeffH’s answers.
What are good resources to learn the basics of UX?
I’ll keep it simple:
Start with Design of Everyday Things by Don Norman. then Elements of User Experience by JJ Garrett, then Designing for Interaction by Dan Saffer, then Information Architecture for the World Wide Web, and finally Sketching User Experience by Bill Buxton. The path after those books can take you into a million possible directions, but starting there will give you the gravity leap into outer space that you need.
Next to all this is find a community and a mentor. You need the community to learn from through example and conversation and you need a mentor who can guide you individually.
Good luck.
How to convince a user to fill out a survey
I am working on a project that provides a service (landscaping) to members of the community. When the work for that client is finished we always encourage the client to go to our website to fill out a survey to review the wor…
Hierarchical structure design and usability
I created a website for learning languages with flashcard method. The website itself is http://www.vocableman.com
The problem I have run into is that users are complaining that they have problems with understanding the functions and the …
How do we stop users overpaying in financial web forms?
Submitting my online council tax payment last week, I made a mistake. Instead of specifying £X.00 in a freetext payment field, I missed the dot and accidentally entered by £X000!
I’m currently waiting for my refund request, but in the mean…
Why is embedded help not popular?
I’m wondering why modern help systems are more passive than active? For example, each good guide through something look like this:
So why we don’t see this directly on website (service provider), but have to search for an…
UI/UX Design Patterns: What are good examples of registration flows that require a lot of info but manage to make it a painless experience?
When Twitter redesigned their sign up process with the goal of increasing user engagement, they actually added a screen / step. But, that actually helped them and they said the experienced a 29% increase in growth. It’s articulated very well in this article: http://www.lukew.com/ff/e
The key is to break up the sign up / process into logical steps for the user, keeping in mind that if you can show the user the result of their action, then they’re much more likely to keep going. People love feedback – show it to them.
Should Navigation menu have a fix position in application with greater width?
I am developing a web app with 1280px width. Planning to keep 1024 for content and remain as Menu with fixed position. On scrolling main content the menu will not scroll.
Will this be a good for user exp?
Making the user login again after registration
Is it a bad idea to automatically login a user after their registration was flawlessly completed? A majority of all the websites I visit does not use this behavior, which is the reason for my question:
Is there any reason why a user shou…