API, CLI, GUI, oh my! Understanding User Behavior Across Surfaces
Google UX researchers Aakanksha Parameshwar and Hayley Yudelman conducted research to understand how enterprise users use different surfaces to complete their goals and influence internal teams to apply this knowledge to their product areas. It is natural for our users to switch between surfaces. Ultimately the user is trying to decrease the effort & risk associated with a task and will choose a ‘suite of surfaces’ that help them complete their goal faster. As a result, researchers, designers, or product owners ought to understand user behaviors across surfaces and enable seamless transitions between the surfaces to improve the overall user experience.
API, CLI, GUI, oh my! Understanding User Behavior Across Surfaces
Google UX researchers Aakanksha Parameshwar and Hayley Yudelman conducted research to understand how enterprise users use different surfaces to complete their goals and influence internal teams to apply this knowledge to their product areas. It is natural for our users to switch between surfaces. Ultimately the user is trying to decrease the effort & risk associated with a task and will choose a ‘suite of surfaces’ that help them complete their goal faster. As a result, researchers, designers, or product owners ought to understand user behaviors across surfaces and enable seamless transitions between the surfaces to improve the overall user experience.
Remote User Interviewing Basics
One of the most popular methods in UX research, a user interview is a technique designed to get qualitative information directly from users. Few methods can give such a level of insight into a user’s motivations, feelings, or daily routines. In this article, we review step by step the process of conducting a remote user interview to help you maximize the impact of your research.
Remote User Interviewing Basics
One of the most popular methods in UX research, a user interview is a technique designed to get qualitative information directly from users. Few methods can give such a level of insight into a user’s motivations, feelings, or daily routines. In this article, we review step by step the process of conducting a remote user interview to help you maximize the impact of your research.
Building my UX Portfolio – Where to find Users to Interview?
I have been interested about a career in UX/UI for a long time and even had a chat with some working UX professionals about their jobs previously. It really sounds like the way to go for me.
So recently, I decided to pivot my career from …
Building my UX Portfolio – Where to find Users to Interview?
I have been interested about a career in UX/UI for a long time and even had a chat with some working UX professionals about their jobs previously. It really sounds like the way to go for me.
So recently, I decided to pivot my career from …
RelationshipOps: An Emerging Aspect of ResearchOps
As user research has scaled in organizations, the need for research operations —abbreviated as ResearchOps — became apparent. ResearchOps, as a discipline, emerged fairly recently to support researchers by establishing consistent research practices and processes needed to streamline work. At the start of 2021, I switched from being a full-time user researcher to working on IBM’s ResearchOps team. I still conduct research now and then, but my role shifted to building up our participant panels and participant recruitment. As I’ve been doing this work, our ResearchOps team sees another need arise: relationship operations or, as we call it, RelationshipOps. In this article, I’m going to share the challenges I faced on my research operations team in the area of participant recruitment that led me and my team to see the need for relationship operations.
RelationshipOps: An Emerging Aspect of ResearchOps
As user research has scaled in organizations, the need for research operations —abbreviated as ResearchOps — became apparent. ResearchOps, as a discipline, emerged fairly recently to support researchers by establishing consistent research practices and processes needed to streamline work. At the start of 2021, I switched from being a full-time user researcher to working on IBM’s ResearchOps team. I still conduct research now and then, but my role shifted to building up our participant panels and participant recruitment. As I’ve been doing this work, our ResearchOps team sees another need arise: relationship operations or, as we call it, RelationshipOps. In this article, I’m going to share the challenges I faced on my research operations team in the area of participant recruitment that led me and my team to see the need for relationship operations.
UX Research during pandemic
This is more of a curious question for UX researchers that has been in my mind lately: how are you handling UX research during the pandemic? Because there are some in-person studies like observation or shadowing that cannot be done special…
Card sorting: Use labels, or examples?
When running a card sorting exercise, would one receive better feedback by asking participants to group cards showing similar labels, or similar examples? I’m seeing both recommended. When using examples, let’s assume that the participant …