NPS Score on a stacked bar issue when equal Promoters, Detractors and Passives
I’m trying to create an NPS card for a product and I’m running into an issue here.
First of all the structure of the card contains an NPS score, number of responders, and a stacked bar to show the distribution of responses. The card will l…
Does requiring NPS/satisfaction score to give feedback skew results?
The other day I wanted to leave feedback on my gym’s website. The feedback widget looks like this:
The first question is a mandatory satisfaction score (I clicked 10, but it’s not the default).
I would have preferred to skip the satisfact…
Using the SUPR-Q as a UX metric
I was setting up a UX questionnaire for an e-Commerce site and liked the idea of the SUPR-Q questionnaire as a UX metric. I then read in an article that it’s not free? How is this – is this correct? Does someone actually own …