Journey Mapping Project best practices
Looking for suggestions on process best practices:
In order to understand how clients (e.g. insurance carriers) subscribe to services from a particular company, I need to create a journey map to showcase the different phases from awareness…
One website, 2 journeys
I have a business website, which has 2 subdomains, one for individuals and one for businesses.
I was just going to simply supply a landing page which allowed the visitor to select which they are (with some details on each) then direct them…
Journey Mapping in the New Normal: Part 3
This is the third and final article in the series on journey mapping during the “new normal”. This final article in the series will focus on the application of the journey map findings and journey map maintenance.
Journey Mapping in the New Normal: Part 3
This is the third and final article in the series on journey mapping during the “new normal”. This final article in the series will focus on the application of the journey map findings and journey map maintenance.
At which part of your design process do you refer to an existing user journey map
When designing a feature, an improvement, or a product i’m curious at what point would you refer to the user journey map? Why would you refer to it? and what information or insights would hope to gain?
What should a customer/user journey map include? [on hold]
In addition to journey map itself, I also want to learn about the process to design it. Such as, who should get involved in the process, what methods should be used.