How to make registration/login for premium account purchase as painless as possible?
I am currently working on a fundraiser to gain several thousand premium accounts subscribers for my site.
Because these are premium accounts (like Reddit Gold), a user must have an account so the payment can be linked to the…
eCommerce Payment Process
We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page – they then hit back and hit Submit AGAIN (they …
eCommerce Payment Process
We have an eCommerce website that takes credit card payments, everything is fine, however sometimes a user enters their details, gets approved and moves on to the Complete page – they then hit back and hit Submit AGAIN (they …
What are some good online resources for learning UI-UX?
Along with those listed here, I’ve included several more you should take some time to explore.
1. Learn the fundamentals
Before doing anything, learn the basics. Get a solid foundation of knowledge to understand what user experience design is, and how UI design fits within it. Become familiar with the terminology, the theories and best practices. Learn how to put them to use. There are many parts to the overall UX design process, but understanding them all will make you a better designer.
Here’s a few online resources/articles I would recommend:
- The Hipper Element by Joel Marsh (UX Crash Course: 31 Fundamentals)
- Lynda.com (http://www.lynda.com/Web
-User-Ex…) - Team Treehouse Blog (http://blog.teamtreehous
e.com/10…) - Smashing Magazine (http://www.smashingmagaz
ine.com/…)
2. Get to know the tools
As a UX/UI designer, you will most likely use a variety of tools throughout your career. Learn as much as you can about them so you can execute on deliverables as a UI/UX designer. From wireframing to mockups to prototypes, you will need to understand how to complete a variety of items which requires several different tools.
- Wireframing Tools
- Balsamiq: http://support.balsamiq.c
om/cust… - Omnigraffle: https://www.omnigroup.com
/video/… - Illustrator: 10 Tips for Building Wireframes With Illustrator – Tuts+ Design & Illustration Article
- UXPin: http://blog.uxpin.com/cat
egory/t… - UI Design Tools
- Sketch: Learn iOS design and Xcode
- Photoshop: https://www.google.com/we
bhp?sou…
3. Find a mentor
The best advice I received when beginning my career was to find someone who’s great at doing what I wanted to do. Find a mentor. Find someone who’s got the experience and is willing to share it with you. Network with other designers to talk to and learn from. You can read a blog I posted about the importance of finding a mentor (https://medium.com/@joey
This will be a person you’ll rely on throughout your career for advice, critiques and help. So choose carefully. If you are serious about learning and becoming a designer, I’d recommend our program at Bloc (Learn Web Design with a Mentor | Bloc). We do one-on-one mentorship with experienced professionals who will help you become a better designer.
4. Hone your craft
The best way to learn is to put your knowledge and skills to action, and continue learning. Learn by doing. Find a project and begin working on it. Once you complete that one, find another and build it. Build something for yourself. Build something for a friend. Build something for fun. Build something just to build something.
Disclaimer: I am the UX Design Director at Bloc (http://www.bloc.io), where we offer one-on-one mentorship for people wanting to learn how to develop for the web, create mobile applications or become a designer.
How to retain users when payment is *not* the last part of the process?
I’m working on a project in government that requires users to fill in an online form and make payment for the service online, but that’s not the end — users then have to do some stuff in the real world, including downloading and printing some now-finalised documents, and taking them to the appointment they’ve booked as part of the online application process.
The problem: in online transactions (most typically shopping), payment is almost always the last thing you do, to the point where the research participants we’ve tested with tend to switch off when they see that their (pretend) payment has been successful. It’s vital that we retain users: while they might think the ‘conversation’ is over after payment, we know it isn’t, and there’s some important information after payment that we don’t want them to miss.
(NB: it would be inappropriate to put the information before payment, because (a) it’s not relevant yet, being about what they need to do next, and (b) users can change their form details at anytime up to making payment successfully, so we don’t want them to download any documents until the details they’ve given can no longer be changed)
Are there any examples out there (ideally good ones, but I’ll take what I can get) of online processes where payment is not the last thing? Or any tricks to stop people from dropping out? This isn’t e-commerce in its usual sense; the experience will be worse for everyone (customers and government) if customers pay but don’t see the information after that about what they need to do next.
Thanks in advance 🙂
How to retain users when payment is *not* the last part of the process?
I’m working on a project in government that requires users to fill in an online form and make payment for the service online, but that’s not the end — users then have to do some stuff in the real world, including downloading and printing some now-finalised documents, and taking them to the appointment they’ve booked as part of the online application process.
The problem: in online transactions (most typically shopping), payment is almost always the last thing you do, to the point where the research participants we’ve tested with tend to switch off when they see that their (pretend) payment has been successful. It’s vital that we retain users: while they might think the ‘conversation’ is over after payment, we know it isn’t, and there’s some important information after payment that we don’t want them to miss.
(NB: it would be inappropriate to put the information before payment, because (a) it’s not relevant yet, being about what they need to do next, and (b) users can change their form details at anytime up to making payment successfully, so we don’t want them to download any documents until the details they’ve given can no longer be changed)
Are there any examples out there (ideally good ones, but I’ll take what I can get) of online processes where payment is not the last thing? Or any tricks to stop people from dropping out? This isn’t e-commerce in its usual sense; the experience will be worse for everyone (customers and government) if customers pay but don’t see the information after that about what they need to do next.
Thanks in advance 🙂
Redesigning product blocks in search results / listings
What are some good practices when it comes to presenting a product on a listing / search result page when they contain a lot of information? Currently the product block for our website looks like this:
As you can see, ther…
Why ask for billing address first?
I’m working on a new checkout flow. I’m wondering why most e-merchants ask for billing address first instead of shipping address ?
People are more likely to understand shipping address than billing address. So why not put sh…
Why ask for billing address first?
I’m working on a new checkout flow. I’m wondering why most e-merchants ask for billing address first instead of shipping address ?
People are more likely to understand shipping address than billing address. So why not put sh…
User Manual vs User Guide vs Documentation vs Quick Reference vs Handbook
I am aware this has already been asked at http://english.stackexchange.com/questions/59224/what-are-the-differences-between-manual-guide-and-instruction however from a user experience point of view, what is the most straightf…