On Tending the Garden (and Fighting Kudzu IA)
“Kudzu IA” becomes a cognitive tangle for users and customers to follow. When you ask people to understand the maze of links presented to them, needless complexity turns into needless cognitive load. User confusion comes out in the analytics. You find users pogoing between pages trying to fulfill their goals. Eventually, they give up.
UX Considerations for Building an Amazing CMS
Sometimes we forget that the end users for a CMS aren’t code wizards – review some guidelines for building a content management system that works for average web users.
Learn, Discover, Find, and Search: Elements of Usable Design
A while back Amy Grace Wells, one of the editors of UX Booth, pitched me an article idea: What do you think of an article that explains, compares, and contrasts the ideas of learnability, searchability, discoverability, and findability and how each can affect UX? I mulled it over, since… how do you explain how all […]
IA Summit 2018 Recap: Convergence reflections
This was my first and last IA Summit, but that’s purely due to exciting news. The IA Summit will henceforth be the IA Conference. Along with that change comes a change in responsibility as ASIS&T will no longer be underpinning the conference. Instead, the IA Conference will be truly by and for those in the […]
Six IA Summit Sessions Not to Miss
The 2018 IA Summit is a week away. Don’t miss these talks on user research, virtual reality, and diversity and inclusion.