Government’s content strategy is the linchpin of citizen experience
The future of good government hinges on content strategy. Ultimately, content planning, organization, usability, and governance for online systems — and the human-to-human interactions they facilitate — affect the lives of people who use them every day. If the content strategy is bad, so goes the citizen experience.
Government’s content strategy is the linchpin of citizen experience
The future of good government hinges on content strategy. Ultimately, content planning, organization, usability, and governance for online systems — and the human-to-human interactions they facilitate — affect the lives of people who use them every day. If the content strategy is bad, so goes the citizen experience.
Designing the Intersection of Government, Cancer, and the People
In 2016, President Obama announced an initiative to fight cancer, and Kara DeFrias was lucky enough to be on the front lines as a UX designer. This is her story of how they designed at the intersection of a benevolent bureaucracy and a devastating disease.