Understanding the psychology of how and why defaults are effective is critical to getting the most out of them. Research shows that defaults function in three ways: they eliminate the friction of having to think about difficult things, they anchor people to a certain value or option, and they can be perceived as a recommendation. However, defaults are most influential when they are personalized and when they are provided for people with less experience making a decision.
Understanding the psychology of how and why defaults are effective is critical to getting the most out of them. Research shows that defaults function in three ways: they eliminate the friction of having to think about difficult things, they anchor people to a certain value or option, and they can be perceived as a recommendation. However, defaults are most influential when they are personalized and when they are provided for people with less experience making a decision.
There are certainly more organizations thinking about ContentOps nowadays, but why is it that ContentOps is getting more attention now, and what does that mean for businesses and their audiences?
Content strategists Scott Kubie and Andy Welfle share 2018 trends in content, including more integration into design teams and the rise of the UX writer. Whether you call yourselves a product writer, a UX content strategist, a content designer, or some other variation on that theme, 2018’s looking like it’ll be a great year for our niche industry.