Google UX researchers Aakanksha Parameshwar and Hayley Yudelman conducted research to understand how enterprise users use different surfaces to complete their goals and influence internal teams to apply this knowledge to their product areas. It is natural for our users to switch between surfaces. Ultimately the user is trying to decrease the effort & risk associated with a task and will choose a ‘suite of surfaces’ that help them complete their goal faster. As a result, researchers, designers, or product owners ought to understand user behaviors across surfaces and enable seamless transitions between the surfaces to improve the overall user experience.

Google UX researchers Aakanksha Parameshwar and Hayley Yudelman conducted research to understand how enterprise users use different surfaces to complete their goals and influence internal teams to apply this knowledge to their product areas. It is natural for our users to switch between surfaces. Ultimately the user is trying to decrease the effort & risk associated with a task and will choose a ‘suite of surfaces’ that help them complete their goal faster. As a result, researchers, designers, or product owners ought to understand user behaviors across surfaces and enable seamless transitions between the surfaces to improve the overall user experience.