Usability of Chat Icons in Bottom Right of Websites
Thoughts on the usability of chat icons in the bottom right of web pages. This seems to be the norm.
Should they always be present?
Or if you have a support page, have a link for live chat and then display the chat icon? These seem to alwa…
Is it good UX to show, or notify, users about deleted messages in WhatsApp?
Is it a good user experience for sender as well as the receiver of messages in any messenger app (here WhatsApp) to show that there were or was a message(s) deleted?
If I send a message to anyone and delete it before the receiver read it …
The Conversational Experience Playbook: Part 2 – Design And Build
In part 1 of the playbook, we covered research areas required for conversational experiences and established frameworks for defining an experience. Once designers have built a good foundation of knowledge around conversational experiences and defined what the experience will be, the next step is to create it. In Part 2 – Design & Build, we will discuss the framework to create a conversational experience including: selecting the right platform, technology, and tools, and then designing and building the experience.
The Conversational Experience Playbook: Part 2 – Design And Build
In part 1 of the playbook, we covered research areas required for conversational experiences and established frameworks for defining an experience. Once designers have built a good foundation of knowledge around conversational experiences and defined what the experience will be, the next step is to create it. In Part 2 – Design & Build, we will discuss the framework to create a conversational experience including: selecting the right platform, technology, and tools, and then designing and building the experience.
Survey structure for Live Chat Transfer between Agents
I’m developing a live chat application for my site and want to include a post-chat survey to gather feedback on my Agents.
However, I have two types of Agents, for dealing with different queries, and a person engaging in the…