Not Just Anybody Should Do User Research
Ellen Carey responds to Jonathan Deesing’s May article about user research. She makes a case for user research being its own discipline, performed by experts, and worth planning for up front.
Calculating the True Requirements for Content Staffing
Effective content takes time. If an organization skimps on this time, the content will suffer. And it is that content about its core work – the products, services, programs, resources, information, and tools — that provide its core value to its audiences, and its very existence. Therefore, it is critical for executives to understand that sacrificing a relatively small investment in content will result in a substantial reduction in the organization’s ability to meet its audiences’ needs and its business goals.