Best practices for System Usability Scale (SUS) Scoring
My UX team has always utilized SUS Scoring after our usability tests.
We work with Student Information System Software and after testing a new feature, we follow up with a SUS Scoring survey.
The areas we target within the SUS scoring survey are:
- Sufficiency
- Ease of Use
- Confidence
- Performance
- Reliability
- Design Appeal
- Overall Satisfaction
I just watched a video on (UIE's All You Can Learn) that mentions not to bulk up your tests with SUS Scoring, but there wasn't much detail to why. I tried to do some Google searches to see if I could find some quick answers of when to use them vs. not and I didn't find much.
Does anyone in this community have some good insight on this topic?