Recording the areas the participant clicks in user testing
When user testing a prototype, how would you note the areas the participant clicks when interacting with the prototype and present these to stakeholders?
I have not got a heat map of the interactions as the test was done in person. I watch…
Is there a quantitative measure I can use in my results for an open ended question in user testing?
Is there a quantitative measure I can use in my results for an open ended question in user testing? For example, if I ask the participant during the testing "Can you tell me, in your own words what this page is trying to tell you.&quo…
When should you intervene when user testing?
If the participant fails the task set in user testing and clicks on the wrong sections, when is a good time to ask questions regarding why they clicked on those wrong sections? Is it better to ask before moving onto the next task so it is …
UX moderation skills on a task list
I am user testing a task list on the homepage. If the participant clicks on the task list, each task has many screens. I am only really interested in the person interacting with the task list and starting the process and not all the intera…
User testing quick links
I am user testing a new quick links section on the homepage that links to the most visited sections on the site. The links include news, education, forms etc.
I am trying to understand the best way to structure the user test. I will ask th…
How to display recorded webinars AND future webinars in search results
Similar to this issue but slightly different. Sort order when I have events and products
I have a page that shows webinars available for purchase in a card-like format. Users can filter and see upcoming webinars (future date), recorded web…
How to display recorded webinars AND future webinars in search results
Similar to this issue but slightly different. Sort order when I have events and products
I have a page that shows webinars available for purchase in a card-like format. Users can filter and see upcoming webinars (future date), recorded web…
How many prototypes for user testing?
I was wondering what is the best approach to structuring my prototype? Is it better to have one individual prototype for each scenario/task you are asking the user to complete in testing, so for each task, I give them the prototype that al…
What is the best approach in structuring user testing for a task list design?
When using my new task list design, the user will need to complete 5 individual nest steps to complete their account. I want to evaluate in my user testing how successful the user will complete these steps.
Ideally I would want the user to…
Should I allow users to edit/remove products during checkout in the ‘Order Summary’ section?
Note that our products are live online courses, and registration for each course can be upgraded to include additional access add-ons and/or physical copies of the course, etc.
Currently, we have implemented a "remove" link that …