When it comes to a software product, you don’t get a second chance to make an excellent first impression. That precious first impression relies on an efficient onboarding experience. A well-developed onboarding process helps users to familiarize themselves with your product in an intuitive manner. This article will explore the onboarding experience, its importance, components, and process. We will explore common onboarding UX mistakes that create churn and ways to mitigate them. We will also take an in-depth look at immersion research tactics and practices to apply to the onboarding process.