Journey Mapping in the New Normal: Part 3
This is the third and final article in the series on journey mapping during the “new normal”. This final article in the series will focus on the application of the journey map findings and journey map maintenance.
Journey Mapping in the New Normal: Part 3
This is the third and final article in the series on journey mapping during the “new normal”. This final article in the series will focus on the application of the journey map findings and journey map maintenance.
Journey Mapping in the New Normal: Part 2
COVID-19 and the resulting lockdown regulations forced many companies to reenvision how they interact with their teams and customers. This change brought uncertainty, but also opportunities to improve experiences previously not optimized for a digital experience. This second article in a three-part series discusses one company’s collaboration between the User Experience (UX) and Digital Experience (DX) teams to evaluate the current digital and offline experiences as an end-to-end journey map.
Journey Mapping in the New Normal: Part 2
COVID-19 and the resulting lockdown regulations forced many companies to reenvision how they interact with their teams and customers. This change brought uncertainty, but also opportunities to improve experiences previously not optimized for a digital experience. This second article in a three-part series discusses one company’s collaboration between the User Experience (UX) and Digital Experience (DX) teams to evaluate the current digital and offline experiences as an end-to-end journey map.
Journey Mapping During the “New Normal”
COVID-19 and the resulting lockdown regulations forced many companies to reenvision how they interact with their teams and customers. This change brought uncertainty, but also opportunities to improve experiences previously not optimized for a digital experience. This article discusses one company’s collaboration between the User Experience (UX) and Digital Experience (DX) teams to evaluate the current digital and offline experiences as an end-to-end journey map. The scale of this initiative was massive: it covered the entire journey representing people, processes, and technology from customer acquisition through client growth and expansion.
How to Climb the UX Career Ladder
Currently, the UX industry is seeing a large growth with numerous professionals entering the field; and the associate levels career-seekers are exceeding the number of available positions. This coveted starting point is becoming more competitive to obtain. But once you are in, what happens next? Learn what it takes to move from an entry-level UX role to mid-level and beyond.
How to Climb the UX Career Ladder
Currently, the UX industry is seeing a large growth with numerous professionals entering the field; and the associate levels career-seekers are exceeding the number of available positions. This coveted starting point is becoming more competitive to obtain. But once you are in, what happens next? Learn what it takes to move from an entry-level UX role to mid-level and beyond.