Are there any user experience management frameworks ?
Is there a framework or ISO reference that guides you trough the process of establishing a user experience management system in your organization?
Something like ISO 9001 - a set of requirements and best practices that can be implemented in your QMS (Quality Management System)
I know of the existence of ISO 9241-210:2010, most of it trough research papers, many of which state the iterative nature of continuous improvement and evaluation through prototypes. However I think that theres is no part referring on metrics or other key performance indicators. Although I understand that many of the UX related metrics are qualitative, most of the business managers are always asking for quantitative data.
Reference
What is ISO 9001:2015 http://asq.org/learn-about-quality/iso-9000/iso-9001-2015/
ISO 9241-210:2010 https://www.iso.org/standard/52075.html